General Manager

Role: General Manager
Line Manager: Executive Operations Manager
Job Type: Full Time, Permanent
Salary Package: £50k - £60k per annum + company bonus scheme

Introduction

We are looking for a talented and hands-on hospitality manager to lead operations at and develop the business of our successful weeding and events venue:

Pelham House, St Andrew's Ln, Lewes BN7 1UW

A unique, beautiful, boutique wedding and events venue with bedrooms, operated by Artemis Venue Services. Known for elegant spaces, captivating gardens, and exceptional service, with a strong reputation within the wedding industry. This is a fantastic opportunity to take charge of a busy, well-established site and work with a passionate, experienced team to deliver unforgettable events and outstanding results, and to develop the business strategy of the venue to further success.

The role:

Direct line management responsibility: Events Managers of all grades, service staff, housekeeping, facility & grounds maintenance.

Description

The General Manager has responsibility with accountability for all aspects of operational and financial performance, reporting directly to the Executive Operations Manager and working closely with the Regional Operations Managers.

The General Manager will manage and develop the teams onsite to deliver all operations, including sales, events and F&B service to the high standards set by the company, making best use of their onsite teams to deliver the required standards. This role is ideal for someone who thrives on both strategic planning and hands-on involvement - ensuring the venue remains the best in the region for couples and guests alike.

This list is broadly illustrative of the scope of responsibilities but is not exhaustive.

Team Leadership and Management:

• Mentorship of the all staff at each venue deliver the daily operational requirements at their venue, including many of these listed responsibilities
• Line management of all events and service staff
• Recruitment and induction of events, accommodation, facilities and grounds staff, as required
• Training, induction and ongoing mentorship of events staff

Operational Standards and Customer Satisfaction

• Event management – including a number of shifts worked per year
• Staff uniforms and day-to-day professional presentation of the team
• Continual assessment of the customer journey at client meetings and service delivery at events to mentor the events team and improve performance
• Service training and review of best practice
• Implementation of group decisions and new practices
• Compliance with premises license/planning conditions
• Reviewing, managing and responding to customer reviews, feedback and complaints

Financial:

• Manage the key sale opportunity of client meetings to exceed budget forecast of catering revenues
• Ensure each event has a staffing plan that fits within agreed cost limitations
• Communicate staff cost plans with events managers, and ensure they achieve best results by assessing required staffing levels during events, sending staff home early where possible
• Awareness of and adherence to non-F&B operating costs
• Efficient allocation of resources to reduce costs
• Planning and delivering Capital expenditure and improvements projects in line with agreed budget
• Local payroll and T&A management, including checking shifts worked against reported and staff template variation reports, and pay adjustments
• Supplier management: tendering for purchases to ensure best market rates,  regular review of non-F&B suppliers including benchmarking against competitor alternative suppliers

This is a fantastic opportunity to take on a senior and strategic leadership role at a well-established venue, working for the country’s leading wedding and events company.  We’re looking for a confident and capable leader who can inspire a team, manage operations to a high standard, and deliver amazing guest experiences. If you’re passionate about people, events, and high-quality service, we’d love to hear from you.